After receiving the product, please keep the outer cardboard box and take pictures of the courier waybill, and then take pictures of the received product. After taking the pictures, please contact us and send the pictures to our email address. We will reply and handle the problem within 24 hours.

All products will undergo strict inspections before shipment. If there are quality problems with the product, please take pictures or record videos in time and then contact our after-sales service. As compensation, we will reissue a brand-new product.

Use this text to answer questions in as much detail as possible for your customers.

If you encounter problems during the use process, please contact our after-sales service via email. You need to provide your order number, as well as a description of the problems you encountered and pictures. We will reply and handle the problem within 24 hours.

Yes, you can place an order and make a purchase directly without registering an account. If you want to keep following our new products and discount activities, we recommend that you subscribe to us. Thank you very much.

Most of our products are customized products. Generally speaking, it usually takes 15 to 30 days, and they will be shipped by USPS.

We're terribly sorry. If you need to have the products delivered to different addresses, you need to place separate orders. One order can only be delivered to one address.

We're terribly sorry. Currently, the service of choosing a designated courier company is not supported yet.

In this case, you need to check whether your order has been shipped. If it has been shipped, it cannot be modified. If it hasn't been shipped yet, please contact our after-sales service immediately and tell us the new address and contact information. We will help you complete the modification.

At the bottom of our website, there is an order inquiry entrance. You can make inquiries according to your Order number or Tracking number.

The color of the product is consistent with that on the website. However, due to the differences in color display on different screens, there may be a very slight color difference.

The size of the product is accurate. You can refer to the parameters in the product details. The capacity is standard and will not be less than the marked capacity.

We have provided a strap that matches the gourd. You can weave it into the style you like and carry it on your back or hang it on your body. The largest gourd has a capacity of 900ml and can be put into a normal-sized backpack without any problem.

The product is of very high quality. It is made of food-grade Tritan material, and the whole body of the gourd-shaped water bottle has been thickened. Please rest assured about our quality guarantee.

Yes, our water bottle was designed with preventing leakage in mind from the very beginning. We have made a special design for this alone to prevent leakage.

The inscriptions on the product are made of UV material. You need to stick them onto the gourd manually. They will not fall off as long as it is not in an extremely harsh environment. You can also buy other decorations and stick them on it by yourself.

Our brand was founded in 2015, and the ENJOYLIFE series of products was created in 2023. We hope to make drinking water a really cool thing. Only the gourd, an implement with a heritage of thousands of years, is worthy of carrying this very meaningful thing!

We have official accounts on TikTok, Instagram, YouTube, Facebook, Lemon8, X (Twitter), and Pinterest. You can search for "enjoygourd" to find us, and we'll reply to messages on social media in a timely manner.

Our products are all designed in cooperation with well-known designers, and we've already won several international awards.

We do have our own factory, which is located in Shanghai, China. It can produce all kinds of water bottles.